Top 5 Healthcare Chatbot Uses Cases & Examples 2023

Today’s healthcare chatbots are obviously far more reliable, effective, and interactive. As advancements in AI are ever evolving and ameliorating, chatbots will inevitably perform a range of complex activities and become an indispensable part of many industries, mainly, healthcare. Most patients prefer to book appointments online instead of making phone calls or sending messages. A chatbot further eases the process by allowing patients to know available slots and schedule or delete meetings at a glance.

The scalability of chatbots allows a single system to be used throughout a hospital or across an entire district. To successfully adopt conversational AI in the healthcare industry, there are several key factors to be considered. We’ll help you decide on next steps, explain how the development process is organized, and provide you with a free project estimate. These chatbots are equipped with the simplest AI algorithms designed to distribute information via pre-set responses.

Why are chatbots important in healthcare?

In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center. In fact, according to Salesforce, 86% of customers would rather get answers from a chatbot than fill out a website form. Chatbots in healthcare collect patient data effectively to ensure all information is in one place.

The gathering of patient information is one of the main applications of healthcare chatbots. By using healthcare chatbots, simple inquiries like the patient’s name, address, phone number, symptoms, current doctor, and insurance information can be utilized to gather information. In healthcare app and software development, AI can help in developing predictive models, analyzing health data for insights, improving patient engagement, personalizing healthcare, and automating routine tasks. Conversational AI has the potential to aid both doctors and patients in terms of medication management and adherence. In healthcare, AI-powered chatbots evaluate your patients’ lifestyle behaviors, preferences, and medical history to produce tailored daily reminders and guidance. This type of chatbot app provides users with advice and information support, taking the form of pop-ups.

Advantages of chatbots in healthcare

Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised businesses on their enterprise software, automation, cloud, AI / ML and other technology related decisions at McKinsey & Company and Altman Solon for more than a decade. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years.

This chatbot template provides details on the availability of doctors and allows patients to choose a slot for their appointment. Therapy chatbots that are designed for mental health, provide support for individuals struggling with mental health concerns. These chatbots are not meant to replace licensed mental health professionals but rather complement their work. Cognitive behavioral therapy can also be practiced through conversational chatbots to some extent. This global experience will impact the healthcare industry’s dependence on chatbots, and might provide broad and new chatbot implementation opportunities in the future. Conversational chatbots with different intelligence levels can understand the questions of the user and provide answers based on pre-defined labels in the training data.

The growing demand for virtual healthcare, accelerated by the global pandemic, has further propelled the adoption of healthcare chatbots. These AI-driven platforms have become essential tools in the digital healthcare ecosystem, enabling patients to access a range of healthcare services online from the comfort of their homes. Healthcare chatbots, equipped with AI, Neuro-synthetic AI, and natural language processing (NLP), are revolutionizing patient care and administrative efficiency.

Whether it’s generating detailed invoices or resolving claims issues, AI does so by integrating with existing healthcare systems, ensuring accuracy and a unified patient experience. Despite the saturation of the market with a variety of chatbots in healthcare, we might still face resistance to trying out more complex use cases. It’s partially due to the fact that conversational AI in healthcare is still in its early stages and has a long way to go. More sophisticated chatbot medical assistant solutions will appear as technology for natural language comprehension, and artificial intelligence will be better. Challenges like hiring more medical professionals and holding training sessions will be the outcome.

Chatbots can extract patient information by asking simple questions such as their name, address, symptoms, current doctor, and insurance details. The chatbots then, through EDI, store this information in the medical facility database to facilitate patient admission, symptom tracking, doctor-patient communication, and medical record keeping. Notably, Conversational AI is significantly enhancing the high quality of communication between physicians and patients, and it’s also paving the way for remote patient treatment. But, In the realm of research in medical sciences, artificially intelligent systems have become integral.

Notably, as per a survey conducted by Statista, an average of 42.75% of Clinicians believe that patients will use chatbots for treatment on a wide scale in the future. For instance, chatbots can engage patients in their treatment plans, provide educational content, and encourage lifestyle changes, leading to better health outcomes. This interactive model fosters a deeper connection between patients and healthcare services, making patients feel more involved and valued. Healthcare chatbots revolutionize patient interaction by providing a platform for continuous and personalized communication. These digital assistants offer more than just information; they create an interactive environment where patients can actively participate in their healthcare journey.

Therefore, a healthcare chatbot can offer patients an easy way to obtain pertinent information, whether they wish to verify their current coverage, file for claims, or track the status of a claim. By probing users, medical chatbots gather data that is used to tailor the patient’s overall experience and enhance business processes in the future. As more and more businesses recognize the benefits of chatbots to automate their systems, the adoption rate will keep increasing. The healthcare chatbot market is predicted to reach $944.65 million by 2032 from $230.28 million in 2023. By automating all of a medical representative’s routine and lower-level responsibilities, chatbots in the healthcare industry are extremely time-saving for professionals.

They can interact with the bot if they have more questions like their dosage, if they need a follow-up appointment, or if they have been experiencing any side effects that should be addressed. An AI chatbot can quickly help patients find the nearest clinic, pharmacy, or healthcare center based on their particular needs. The chatbot can also be trained to offer useful details such as operating hours, contact information, and user reviews to help patients make an informed decision. In most industries it’s quite simple to create and deploy a chatbot, but for healthcare and pharmacies, things can get a little tricky. You’re dealing with sensitive patient information, diagnosis, prescriptions, and medical advice, which can all be detrimental if the chatbot gets something wrong.

The outcomes will be determined by the datasets and model training for conversational AI. Nonetheless, this technology has enormous promise and might produce superior outcomes with sufficient funding. Although the internet is an amazing source of medical information, it does not provide personalized advice. Intelligent conversational interfaces address this issue by utilizing NLP to offer helpful replies to all questions without requiring the patient to look elsewhere. Furthermore, conversational AI may match the proper answer to a question even if its pose differs significantly across users and does not correspond with the precise terminology on-site. Conversational AI, on the other hand, uses natural language processing (NLP) to comprehend the context and “parse” human language in order to deliver adaptable responses.

Wysa AI Coach also employs evidence-based techniques like CBT, DBT, meditation, breathing, yoga, motivational interviewing, and micro-actions to help patients build mental resilience skills. A chatbot can monitor available slots and manage patient meetings with doctors and nurses with a click. As for healthcare chatbot examples, Kyruus assists users in scheduling appointments with medical professionals. Healthcare chatbots deliver information approved by doctors and help seniors schedule appointments if needed. The chatbots relieve stress by answering specific health-related questions and creating strong patient engagement. AI chatbots in healthcare are used for various purposes, including symptom assessment, patient triage, health education, medication management, and supporting telehealth services.

How does machine learning contribute to AI in healthcare?

These include ethical considerations and concerns surrounding the use of Conversational AI without human intervention in sensitive healthcare settings. Healthcare customer service chatbots can increase corporate productivity without adding any additional costs or staff. Chatbots allow users to communicate with them via text, microphones, and cameras. This helps users to save time and hassle of visiting the clinic/doctor as by feeding in little information, one can easily get a nearly-accurate diagnosis with the help of these chatbots.

A chatbot like that can be part of emergency helper software with broader functionality. The chatbot called Aiden is designed to impart CPR and First Aid knowledge using easily digestible, concise text messages. The process of filing insurance inquiries and claims is standardized and takes a lot of time to complete. The solution provides information about insurance coverage, benefits, and claims information, allowing users to track and handle their health insurance-related needs conveniently. Chatbots, perceived as non-human and non-judgmental, provide a comfortable space for sharing sensitive medical information. Instead of waiting on hold for a healthcare call center and waiting even longer for an email to come through with their records, train your AI chatbot to manage this kind of query.

• Healthcare chatbots can help patients avoid unnecessary lab tests and other costly treatments.
• A chatbot can also help a healthcare facility determine what types of insurance plans they accept and how much they will reimburse for specific services or procedures.
• Healthcare chatbots offer the convenience of having a doctor available at all times.
• Chatbots are seen as non-human and non-judgmental, allowing patients to feel more comfortable sharing certain medical information such as checking for STDs, mental health, sexual abuse, and more.
• Conversational AI implementation requires coordination between IT teams and healthcare professionals, who must frequently monitor and evaluate the technology’s performance.

When it is your time to look for a chatbot solution for healthcare, find a qualified healthcare software development company like Appinventiv and have the best solution served to you. Appinventiv is an esteemed AI app development company that understands what goes behind the development of an innovative digital solution and how worrisome the implementation process can be. Our in-house team of trained and experienced developers specializes in AI app development and customizes solutions for you as per your business requirements. Undoubtedly, medical chatbots will become more accurate, but that alone won’t be enough to ensure their successful acceptance in the healthcare industry. As the healthcare industry is a mix of empathy and treatments, a similar balance will have to be created for chatbots to become more successful and accepted in the future.

Because it reduces many of the common issues of FAQ sections on healthcare providers’ websites, conversational AI is the best solution for self-service in healthcare. Users may struggle to identify the most appropriate response to their query using the website search tool, for example, since they aren’t using the same vocabulary as the FAQ. Alternatively, they may have a number of queries that need them to navigate to various sites. In addition to answering the patient’s questions, prescriptive chatbots offer actual medical advice based on the information provided by the user. To do that, the application must employ NLP algorithms and have the latest knowledge base to draw insights. Informative, conversational, and prescriptive healthcare chatbots can be built into messaging services like Facebook Messenger, Whatsapp, or Telegram or come as standalone apps.

With that being said, we could end up seeing AI chatbots helping with diagnosing illnesses or prescribing medication. We would first have to master how to ethically train chatbots to interact with patients about sensitive information and provide the best possible medical services without human intervention. This information can be obtained by asking the patient a few questions about where they travel, their occupation, and other relevant information. The healthcare chatbot can then alert the patient when it’s time to get vaccinated and flag important vaccinations to have when traveling to certain countries. They can also be programmed to answer specific questions about a certain condition, such as what to do during a medical crisis or what to expect during a medical procedure.

This might help you determine what kind of information you should put in front of patients and what you should leave out to make their encounters more pleasant and enlightening. Medical chatbots provide necessary information and remind patients to take medication on time. Medisafe empowers users to manage their drug journey — from intricate dosing schedules https://chat.openai.com/ to monitoring multiple measurements. Additionally, it alerts them if there’s a potential unhealthy interaction between two medications. Use video or voice to transfer patients to speak directly with a healthcare professional. In general, people have grown accustomed to using chatbots for a variety of reasons, including chatting with businesses.

HealthJoy’s virtual assistant, JOY, can initiate a prescription review by inquiring about a patient’s dosage, medications, and other relevant information. Infobip can help you jump start your conversational patient journeys using AI technology tools. Get an inside look at how to digitalize and streamline your processes while creating ethical and safe conversational journeys on any channel for your patients. The doctors can then use all this information to analyze the patient and make accurate reports.

The integration of predictive analytics can enhance bots’ capabilities to anticipate potential health issues based on historical data and patterns. Of course, no algorithm can compare to the experience of a doctor that’s earned in the field or the level of care a trained nurse can provide. However, chatbot solutions for the healthcare industry can effectively complement the work of medical professionals, saving time and adding value where it really counts. A symptom checker bot, such as Conversa, can be the first line of contact between the patient and a hospital.

They can be powered by AI (artificial intelligence) and NLP (natural language processing). Acropolium has delivered a range of bespoke solutions and provided consulting services for the medical industry. The insights we’ll share in this post come directly from our experience in healthcare software development and reflect our knowledge of the algorithms commonly used in chatbots. Healthcare chatbots are intelligent assistants used by medical centers and medical professionals to help patients get assistance faster.

The patient can send in a refill request from anywhere and doesn’t have to worry about forgetting to call during business hours or being on hold for an extended period. For patients to use your Chatbot (for a virtual doctor), they must permit it to collect some personal data from the mobile device. It is helpful (and fun) for patients to compare answers with friends and family members to see what similarities exist among people with similar health concerns or genetic profiles. It helped reduce patient mortality rates significantly across several regions where healthcare systems implemented it. If you are interested in knowing how chatbots work, read our articles on What are Chatbot, How to make chatbot and natural language processing. A couple of years back, no one could have even fathomed the extent to which chatbots could be leveraged.

• This is especially important for cases where the facilities that care for patients with multiple insurance providers, as it is easier to track which ones cover particular health services and which don’t.
• Emergencies can happen at any time and need instant assistance in the medical field.
• Conversational AI is changing how healthcare providers engage with patients by utilizing natural language processing (NLP) and machine learning (ML).
• The chatbot can do this instead, checking with each pharmacy to see if the prescription has been filled, then sending an alert when it needs to be picked up or delivered.
• Wellness programs, or corporate fitness initiatives, are gaining popularity across organizations in all business sectors.

The bot can analyze them against certain parameters and provide a diagnosis and information on what to do next. But, ever since the pandemic hit, a larger number of people now understand the importance of such practices and this means that healthcare institutions are now dealing with higher call volumes than ever before. Moreover, chatbots can send empowering messages and affirmations to boost one’s mindset and confidence. While a chatbot cannot replace medical attention, it can serve as a comprehensive self-care coach.

Questions like these are very important, but they may be answered without a specialist. A chatbot is able to walk the patient through post-op procedures, inform him about what to expect, and apprise him when to make contact for medical help. The chatbot also remembers conversations and can report the nature of the patient’s questions to the provider.

There are countless opportunities to automate processes and provide real value in healthcare. Offloading simple use cases to chatbots can help healthcare providers focus on treating patients, increasing facetime, and substantially improving the patient experience. It does so efficiently, effectively, and economically by enabling and extending the hours of healthcare into the realm of virtual healthcare. Healthcare chatbots are AI-enabled digital assistants that allow patients to assess their health and get reliable results anywhere, anytime. It manages appointment scheduling and rescheduling while gently reminding patients of their upcoming visits to the doctor.

The process involves asking questions about medical history, symptoms, family history, etc. Some doctors can access your data 24/7 via a chatbot, while other doctors will contact you through traditional means chatbot healthcare use cases (phone calls or office visits). You can foun additiona information about ai customer service and artificial intelligence and NLP. When a patient checks into a hospital with a time-sensitive ailment the chatbot can offer information about the relevant doctor, the medical condition and history and so on.

In summary, the benefits of Conversational AI in healthcare are numerous and diverse, playing a key role in improving patient engagement and transforming healthcare delivery. By leveraging the power of AI-powered chatbots healthcare providers can offer better patient care, further healthcare outcomes, improve operational efficiency, and save costs in the long run. AI and chatbot integration in healthcare refers to the application of Artificial Intelligence and automated response systems (chatbots) within the healthcare sector.

Overall, ensuring effective wellness programs via chatbots leads to a healthier & more productive workforce. Several healthcare practices, such as clinics and diagnostic laboratories, have incorporated chatbots into their patient journey touchpoints. Such chatbots provide information about the nearest health checkup Chat PG centers, health screening packages and their guidelines. The chatbot can collect patients’ phone numbers and even enable patients to get video consultations in cases where they cannot travel to their nearest healthcare provider. Both practitioners as well as patients, can highly benefit from this implementation.

The use of chatbots for healthcare has proven to be a boon for the industry in many ways. Patients are able to receive the required information as and when they need it and have a better healthcare experience with the help of a medical chatbot. Healthcare providers must guarantee that their solutions are HIPAA compliant to successfully adopt Conversational AI in the healthcare industry. To maintain compliance, working with knowledgeable vendors specializing in HIPAA-compliant solutions and conducting regular audits is critical. Conversational AI in healthcare communication channels must be carefully selected for successful execution.

Many customers prefer making appointments online over calling a clinic or hospital directly. A chatbot could now fill this role by offering online scheduling to any patient through its website or app. Chatbots can help doctors communicate with patients more conveniently than ever before. They can also aid in customer or patient education and provide data about treatments, medications, and other aspects of healthcare. In addition, nursing schools can use chatbots in place of humans to schedule appointments during non-school hours.

In hospitals, AI-powered bots automate routine and repetitive tasks such as taking vitals and delivering medication, freeing healthcare professionals to focus on more complex tasks. Specifically, Conversational AI systems involve the use of chatbots and voice assistants to enhance patient communication and engagement. While the technology offers numerous benefits, it also presents its fair share of drawbacks and challenges.